Introduction
The Front Office provides crucial functionality that allows a hotel to manage reservations, housekeeping assignments, front desk operations, night audits, cashier operations and much more. Guest charges from the POS, Spa, Event Management and Call Billing systems are posted online to the guest folios, allowing front office staff to view the most current guest balances.
Each guest can be assigned multiple folios, which can in turn be user- defined to contain specific charges from their room, telephone, and other outlets. Each of these functions can be customised for an individual property and then altered seasonally to suit the needs of the property - in a timely fashion.
Reservation
Reservation Module simplifies tasks of making a reservation by providing a real-time online information on room availability.
- Online integration with Sales and Marketing containing corporate quotation database results in elimination of human errors, improved guest services and provides accurate management information.
- Integration with Guest Information
- Individual or Group Reservation
- View Colour coded Room Availability Calendar for any period
- Ability to block specific rooms as per guest request
- Reservation Confirmation Letter via e-mail or fax
- Accept Guest Messages against reservations and deliver upon guest arrival
- Accept Guest Special requests at the time of reservation
- Guest Pick-up and Visa Request processing
- Special Facility for Block Reservation
Reception Desk
Reception Desk provides for a quick check-in for individuals as well as groups. Integration with Reservation, Sales & Marketing and Guest History makes for accuracy and efficiency.
- Upon check-in, receptionist can open multiple folios and set credit limits
- Check-ins can be made from Reservations using Guest History as well as walk-in
- Guest related services such as issue of Safe deposit box, Late check out requests, Wake up calls and Guest messages are handled
- Special facility for Transport Requests handling
- Easy transfer from one room to another
- Ability to handle joiners - both for individual guests as well as groups
- Facility to re-check in guests
- Handles meal packages
Main Cashier
Cashiering module provides a comprehensive range of functions to handle Posting of Checks & Room Charges, Advances, Receipts, Refunds, Discounts, etc.
- All transactions are properly audit-trailed
- Ability to register non-room guests
- Ability to open additional folios as required
- Ability to transfer charges from one folio to another
- Quick Check out function
- Foreign Currency Purchase function
- Computation of discounts on the basis of percentage applied to total folio balance, particular revenue type or particular revenue department. You can also post a "user entered" value
- Ability to check out "bill in hold"
- Specific functions such as Room Rate Change, Voiding of a charge etc. require a reason as well as special authorization
- Folio/s can be printed at any point of time
- Allocation of multiple rooms to an individual guest - all rooms will direct the charges to a single folio
Night Audit
Night Audit module allows the Night Auditor to check all revenues and collection postings to ensure accuracy and completeness of transactions.
- A plethora of reports to assist the auditor in his tasks
- A user-definable audit cut-off procedure allows all operations of the hotel to continue without break even when the audit and day close procedures are going on
- Auditor can make all postings that can be made by the cashier
- Integrates with Daily Revenue reporting module to report revenue & collection reports
House Keeping
The Housekeeping module seamlessly integrates with the core modules updating the room availability status on-line.
- Lost & Found Register
- House Keeper's Discrepancy Report
- Linen Inventory Management
- Standard Maintenance Schedule
- Returnable Items Register
Sales & Marketing
Sales & Marketing module maintains corporate customer details, quotation and special services offered.
- Maintains a database of corporate customers including all contact details, quotations offered, special offers etc
- Marketing Dept. can enter and review sales calls made on customers
- Integration with core modules allows automatic update of productivity data
- Facilitates budgeting and monitoring of marketing expenses
- A large number of reports assisting the marketing department to monitor customer productivity as well as Sales Executive productivity
- Track Sales Executive productivity against budgets
Guest History
Guest Information module maintains a complete history of guests in terms of their demographic and visit details. It also allows history management by way of merging, deleting or editing history.